Terms and Conditions
Terms and Conditions
2nd LANE ABN 78 76 3103271 www.2ndlaneaus.com.au
Last updated: 25/08/2026
By accessing, browsing, booking, purchasing or otherwise using the 2nd LANE website and services, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you must not use our website or services.
These Terms are intended to operate fairly to both parties and are subject to the Australian Consumer Law, including the unfair contract terms provisions of the Competition and Consumer Act 2010 (Cth).
1. About 2nd LANE
2nd LANE provides luxury designer skiwear rental services within Australia. These Terms apply to all website use, rental bookings, in-person appointments, product hire, delivery, returns, payments and communications with 2nd LANE.
2. Definitions
In these Terms:
"2nd LANE", "we", "us" or "our" means 2nd LANE, ABN 78 76 3103271.
"Customer", "Client", "User", "you" or "your" means any person who accesses the website, creates an account, places a booking or uses our services.
"Product", "Item" or "Garment" means any clothing, accessory, footwear or other item made available for rental by 2nd LANE.
"Booking" or "Rental Booking" means a confirmed request to rent one or more Products for a selected rental period.
"Rental Period" means the agreed period during which the Product is reserved for you and/or in your possession.
"Return Date" means the final date on which the Product must be returned, posted or delivered back to 2nd LANE.
"Rental Fee" means the amount charged for hiring a Product for the selected Rental Period.
"RRP" means the recommended retail price, replacement value or comparable retail value of the Product as determined by 2nd LANE, adjusted where relevant under clause 16.
"Late Fee" means any fee charged when a Product is not returned by the required Return Date, calculated as a genuine and reasonable estimate of the loss we are likely to incur.
"Security Bond" means a refundable deposit that may be required for selected bookings or Products.
"Damage Cover" or "Insurance" means optional limited cover offered by 2nd LANE for certain accidental damage, subject to these Terms.
3. Legal Capacity
By placing a booking, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You also confirm that all information provided to 2nd LANE is true, accurate and complete.
4. Account and Customer Information
You may be required to create an account or provide personal information to complete a booking. You agree to provide accurate and current information, including your full name, phone number, email address, billing address and delivery address.
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account.
2nd LANE may refuse, cancel or restrict a booking where information is incomplete, inaccurate, suspicious or inconsistent with these Terms, and will explain the reason on request.
5. Identity Verification and Rental Agreement
As 2nd LANE rents high-value luxury garments, we may require identity verification before releasing any Product. This may include requesting a valid photo ID, proof of address, phone number, signed rental agreement or other reasonable verification.
By placing a booking and agreeing to these Terms at checkout, you enter into a legally binding rental agreement with 2nd LANE.
Failure to provide requested verification within a reasonable time may result in cancellation of your booking, in which case you will receive a full refund of amounts paid for that booking, as this circumstance is not a change of mind on your part.
6. Rental Period
The minimum rental period is 4 days unless otherwise agreed in writing by 2nd LANE.
The Rental Period is inclusive of the first and last day selected. For example, a 4-day rental from Friday to Monday includes both Friday and Monday.
Longer rental periods may be available, subject to Product availability and approval by 2nd LANE. Discounts for extended rentals may apply at our discretion.
7. Product Availability
All bookings are subject to Product availability. Although we take reasonable steps to ensure availability, Products may become unavailable due to late returns, damage, loss, cleaning delays or operational issues outside our reasonable control.
If a Product becomes unavailable before your Rental Period for a reason within our control, you are entitled to your choice of: a suitable replacement Product, an alternative date, store credit, or a full refund for the affected Product. If unavailability arises for a reason outside our reasonable control, we will offer the same options where reasonably possible.
8. Payments
All Rental Fees, delivery fees, cleaning fees, service fees, bonds and any applicable charges must be paid in accordance with the checkout process.
By placing a booking, you authorise 2nd LANE and/or our third-party payment processor to charge your nominated payment method for the Rental Fee, delivery or service fees, cleaning fees (where disclosed at booking), Security Bonds, and any Late Fees, damage, repair, replacement, or debt recovery costs that become payable under these Terms.
Before charging any amount beyond the original booking total (for example, a Late Fee, damage charge, or replacement cost), we will provide you with a written explanation of the amount and reason, and a reasonable opportunity (at least 5 business days, except where the Product remains unreturned and continues to accrue Late Fees under clause 12) to query or dispute the charge before it is processed.
You must ensure your payment method remains valid and has sufficient funds. If payment cannot be processed, you remain liable for all outstanding amounts owed under these Terms.
9. Security Bond
2nd LANE may require a Security Bond for selected Products, high-value bookings, new customers, interstate bookings or where we consider it reasonably necessary, and will disclose this to you before you complete your booking.
If charged, the Security Bond may be used to cover Late Fees, cleaning fees, damage, loss, replacement costs, missing accessories, or amounts payable due to a breach of these Terms, subject to the notice process in clause 8.
If the Product is returned on time and in acceptable condition, the Security Bond will be refunded within a reasonable time after inspection (ordinarily within 5 business days), subject to processing times by banks or payment providers.
10. Delivery and Shipping
2nd LANE offers Australia-wide delivery for eligible bookings. Delivery timeframes are estimates only and may depend on courier or postal services.
You are responsible for providing a correct and complete delivery address. To the extent permitted by the Australian Consumer Law, 2nd LANE is not liable for delays, failed deliveries or lost parcels caused by incorrect or incomplete information provided by you.
For interstate bookings, you must allow sufficient time before your rental start date for delivery. We recommend booking with enough time to account for possible courier delays.
11. Returns
You must return the Product on or before the agreed Return Date using an appropriate tracked postage, courier or in-person return method approved by 2nd LANE.
Unless otherwise agreed, return postage is your responsibility.
All Products must be returned on time, in the original or suitable protective packaging, with tracking details provided to 2nd LANE, using express or next-business-day delivery where required, and with insurance cover equivalent to the RRP where reasonably appropriate.
If a Product is lost, delayed or damaged during return shipping, you remain responsible until the Product is safely received by 2nd LANE, except to the extent the loss or damage was caused by 2nd LANE's own negligence or breach of these Terms.
12. Late Returns
Timely returns are important because Products may be booked by other customers immediately after your Rental Period.
If a Product is returned late, a daily Late Fee may apply for each calendar day the Product remains unreturned. The Late Fee is calculated as a genuine and reasonable estimate of the loss we are likely to incur, including the daily rental value of the Product and reasonable administrative costs, and is not intended to penalise you beyond that reasonable estimate.
Late Fees accrue until the Product is returned or until the total amount owing reaches the RRP or replacement value of the Product (adjusted under clause 16, where relevant), whichever comes first.
13. Non-Returned Items
If a Product is not returned within 7 days of the Return Date, and you have not responded to our reasonable attempts to contact you, 2nd LANE may treat the Product as unreturned or lost.
In such circumstances, and subject to the notice process in clause 8, 2nd LANE may charge you accrued Late Fees, the RRP or replacement value of the Product (adjusted under clause 16, where relevant), and reasonable administrative costs directly incurred as a result.
2nd LANE reserves the right to pursue lawful debt recovery, commence legal proceedings, or report suspected theft or fraud to the relevant authorities, in accordance with clause 33.
14. Cleaning
All Products are professionally cleaned between rentals. Any cleaning fee will be disclosed to you as part of your booking, not added afterward without notice.
You must not wash, dry clean, iron, steam, alter, treat, repair or attempt to clean any Product unless 2nd LANE gives prior written consent.
If a Product is returned with staining, odour, or contamination beyond ordinary wear consistent with normal use, additional cleaning or repair fees may apply, calculated as a reasonable estimate of the actual cost incurred and subject to the notice process in clause 8.
15. Care of Products
You agree to treat all Products with reasonable care and return them in the same condition as received, except for ordinary wear consistent with approved use.
You must not alter, cut, dye, pin, sew or resize any Product; attach accessories that may damage the Product; use Products in a way that is unsafe, unlawful or inconsistent with their intended purpose; lend, sell, transfer or allow another person to use the Product without our consent; or expose Products to avoidable damage, excessive staining, smoke, fake tan, perfume, or sharp objects.
16. Damage, Loss and Replacement
You are responsible for loss, theft, destruction or damage to a Product while it is in your possession or control, except to the extent caused by 2nd LANE's own negligence or breach of these Terms.
If a Product is returned damaged, 2nd LANE will assess the damage, which may involve consulting a professional dry cleaner, tailor, seamstress, repairer or supplier, and will share the basis of that assessment with you on request.
Subject to the notice process in clause 8, you may be charged the reasonable cost of specialist cleaning, repairs, replacement parts or accessories, or, where the Product cannot reasonably be restored for future rental, its RRP or replacement value.
Where full RRP or replacement value is charged for loss or irreparable damage, that value will reasonably account for the Product's age, condition, and remaining useful rental life at the time of loss or damage — it is intended as a genuine estimate of our actual loss, not a penalty.
17. Optional Damage Cover
2nd LANE may offer optional Damage Cover for selected Products. Where available, this cover must be purchased before the Product is dispatched or collected, and its terms (including what is and is not covered) will be clearly disclosed to you at the time of purchase.
Each Product must be covered separately. Damage Cover cannot be added after dispatch, collection or use.
18. Condition Evidence
We recommend that you take clear photos or videos of the Product when received and again before return. This may assist if a condition dispute arises.
If you notice any issue when receiving a Product, please notify 2nd LANE as soon as reasonably possible, and in any event within 48 hours of delivery or collection, so we can address it promptly.
19. Cancellations by Customer
If you wish to cancel your booking, you must notify 2nd LANE in writing at contact@2ndlaneaus.com.au.
Unless otherwise agreed in writing, the following reasonable estimate of our administrative and lost-opportunity costs applies:
- cancellations made 7 days or more before the rental start date: full refund, less an $80 processing fee reflecting our reasonable administrative costs;
- cancellations made 3 to 7 days before the rental start date: 50% refund;
- cancellations made within 48 hours of the rental start date: non-refundable, reflecting the reduced likelihood of re-letting the Product on short notice.
Refunds may take up to 8 business days or longer depending on your bank or payment provider. This clause does not limit any right you have to a refund under the Australian Consumer Law, including where 2nd LANE has not met a consumer guarantee.
20. Cancellations by 2nd LANE
2nd LANE may cancel or modify a booking where a Product becomes unavailable due to damage, late return from a prior renter, loss, inventory error, safety concern, delivery issue, suspected fraud, or circumstances beyond our reasonable control.
Where this occurs, you are entitled to your choice of: a suitable replacement Product, an alternative rental date, store credit, or a full refund for the affected Product.
21. Refunds and Late Delivery
If your Product does not arrive in time for your Rental Period due to an issue within 2nd LANE's reasonable control, you are entitled to your choice of a refund, store credit, or date change for the affected booking.
To qualify for a full refund due to late delivery where you no longer wish to proceed, please return the Product unused within 24 hours of delivery, or contact us to arrange collection.
Nothing in this clause limits your rights under the Australian Consumer Law (see clause 30). Outside of those rights, refunds are not provided for change of mind, incorrect size selection, weather conditions, travel changes, unused rental days, or failure to collect or return on time.
22. Product Fit, Sizing and Condition
2nd LANE provides product descriptions, size information and styling support where possible. However, you are responsible for selecting the correct size and ensuring the Product is suitable for your intended use.
As rental Products may be archive, pre-loved or previously hired pieces, minor signs of wear may be present and are not considered defects.
23. In-Person Try-Ons and Styling Appointments
Private styling and try-on appointments may be available by appointment only. Appointment availability is not guaranteed.
2nd LANE may decline or reschedule appointments due to capacity, availability, or operational requirements, and will offer a reasonable alternative time where possible.
24. Courier and Postal Services
2nd LANE may use or accept delivery through third-party courier and postal providers, which operate independently of 2nd LANE.
To the extent permitted by the Australian Consumer Law, 2nd LANE is not liable for delay, loss or damage caused solely by third-party courier or postal providers. You are responsible for lodging claims directly with the courier or postal provider for return shipping you arranged yourself.
25. Insurance and Stock Cover
2nd LANE may maintain business insurance or stock cover for Products while they are in our possession. This does not extend to Products while they are in your possession, control or return transit unless expressly stated in writing.
Any insurance held by 2nd LANE does not limit your obligations under these Terms.
26. Prohibited Conduct
You must not use the website or services for unlawful or fraudulent purposes; provide false or misleading information; impersonate another person; interfere with the website or its security; scrape or misuse website content; abuse, threaten or harass 2nd LANE staff, contractors or customers; retain, sell, alter or dispose of Products belonging to 2nd LANE; or create multiple accounts to avoid obligations or restrictions.
2nd LANE may suspend, cancel or refuse service where prohibited conduct occurs, and will explain the reason on request.
27. Intellectual Property
All website content, branding, text, images, logos, designs, graphics, product photography and other materials are owned or licensed by 2nd LANE and are protected by intellectual property laws.
You must not copy, reproduce, distribute, modify or use our content without written consent.
28. Website Use and Availability
2nd LANE may update, suspend, modify or discontinue any part of the website or services, and will give reasonable notice where a change materially affects an existing booking.
We do not guarantee that the website will be uninterrupted or error-free, though we take reasonable steps to maintain it.
29. Privacy
Your personal information is collected, used and stored in accordance with our Privacy Policy, which reflects the Australian Privacy Principles under the Privacy Act 1988 (Cth).
30. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. Where our liability may be limited by law, it is limited, at our option, to the resupply of the services or the cost of having the services supplied again.
If any clause in these Terms is found to be an unfair contract term or otherwise unenforceable under the Australian Consumer Law, that clause will be read down or severed to the minimum extent necessary, and the remainder of these Terms will continue to apply.
31. Limitation of Liability
Subject to clause 30, and to the extent permitted by law, 2nd LANE is not liable for indirect or consequential loss arising from your use of our website, Products or services, except for loss caused by our own negligence, breach of these Terms, or a failure to meet a consumer guarantee under the Australian Consumer Law.
32. Indemnity
You agree to indemnify 2nd LANE against direct loss or damage we reasonably incur as a result of your breach of these Terms, your misuse of a Product, or your unlawful conduct, to the extent that loss or damage was caused by you and is not otherwise excluded by the Australian Consumer Law. This indemnity does not extend to loss caused by 2nd LANE's own negligence or breach of these Terms.
33. Debt Recovery and Enforcement
If amounts remain unpaid following the notice process in clause 8, 2nd LANE may recover the debt by lawful means, including issuing invoices, engaging debt collection services, or commencing legal proceedings.
You agree to pay reasonable administrative, collection and legal costs directly and reasonably incurred by 2nd LANE in recovering amounts genuinely owed, to the extent permitted by law.
34. Dispute Resolution
If a dispute arises, please contact 2nd LANE first so we can attempt to resolve the matter in good faith.
If the dispute cannot be resolved informally, either party may refer the matter to mediation or another appropriate dispute resolution process before commencing legal proceedings, except where urgent relief or debt recovery is required. You may also contact Fair Trading in your state or territory, or the ACCC, at any time.
35. Governing Law
These Terms are governed by the laws of New South Wales, Australia. This does not limit any right you have to bring a claim in your own state or territory under the Australian Consumer Law.
36. Changes to These Terms
2nd LANE may update these Terms from time to time. We will publish the updated version on our website with a revised date and, where a change may materially affect you, provide at least 14 days' notice before it takes effect for new bookings.
Any booking you have already made will continue to be governed by the Terms in effect at the time you made that booking, unless a change is required by law or you agree otherwise.
37. Contact
For questions about these Terms, bookings, returns or customer support, please contact:
2nd LANE Email: contact@2ndlaneaus.com.au Website: www.2ndlaneaus.com.au