FAQ

Frequently Asked Questions

What is 2nd LANE AUS?
2nd LANE AUS is a luxury fashion rental service specialising in designer skiwear. You can book online and rent high-end pieces for your snow trips or special occasions.
How do I rent from 2nd LANE?
Browse our collections, choose your item and dates, then book directly through our website. You’ll need to create an account and agree to our Terms & Conditions at checkout.
Can I book a styling session?
Yes! You can book an in-person or virtual styling session via our Calendly link.
What happens if I return an item late?
Late returns incur a daily fee equal to the rental rate. Late fees are capped at either 4 weeks’ worth of rental charges or the item’s full RRP — whichever is greater.
What if I damage or lose a rental?
Normal wear and tear is covered. For significant damage, theft, or loss, you may be charged repair costs or up to the item’s full retail value.
What are the payment options?
We accept credit/debit cards, PayPal, and other listed methods. All payments are securely processed and include rental, insurance (if selected), service fees, and shipping.
Is ID verification required?
Yes. To ensure safety and trust, we require ID verification and a signed rental agreement for every booking. You’ll be asked to upload a valid photo ID and confirm your address.
Can I cancel my booking?
Please refer to our cancellation policy at checkout. Cancellations must be made within the timeframes specified to avoid charges.
Do you handle delivery and return logistics?
We don’t offer direct courier services. You are responsible for organising both delivery and return using reliable postal or courier services.
What happens if I don’t pay on time?
If payment fails, we may engage debt collection services and you will be liable for all recovery fees. Legal action may also be taken in cases of fraud or non-compliance.
Are your fees compliant with Australian law?
Yes. All charges, fees, and terms comply with Australian Consumer Law (ACL) to ensure fairness and transparency.
What is a security bond and when do I need to pay it?
We may require a refundable security bond per rental item, based on the piece’s value. This bond covers significant damage, loss, or alterations beyond normal wear and tear.
When will the security bond be refunded?
The bond is refunded promptly once the item is returned on time and in its original condition without damage or breaches of our terms.
What if repair or replacement costs exceed the security bond?
If costs exceed the bond, you are responsible for the remaining amount. If no bond was charged, we may charge your card for repair or replacement costs.
What does your insurance cover?
Our specialised Contents Insurance protects items against theft, burglary, accidental damage, and natural disasters while in our inventory before rental.
What is not covered by your insurance?
Insurance does not cover items once rented, damage or loss during transit, or damage caused by renter negligence or misuse.
How long is the minimum rental period?
The minimum rental period is 4 days, but longer rentals can be arranged by agreement.
How do rental days count?
Rental days are inclusive of both the delivery and return dates.
Are there discounts for longer rentals?
Yes! Rentals longer than 8 days receive an automatic discount. Contact us for additional discounts on extended trips.
How far in advance should I book?
Sydney residents must book at least 24 hours before rental start. Interstate residents should book at least 3 days ahead to allow for delivery.
Who is responsible for shipping costs?
Shipping and return postage costs are the renter’s responsibility unless otherwise specified in a promotion or agreement.
Can I exchange or return items early?
Please contact us if you want to change or return items early. Refunds or credits will be subject to our terms and availability.
What if an item I booked is unavailable?
If an item becomes unavailable due to damage or loss before rental, we will notify you and offer alternatives.
What if my item arrives late?
If your rental arrives after the expected delivery date, you are entitled to a full refund only if the item is returned within 24 hours of delivery and remains unworn.
Can I keep the item longer if it arrives late?
If you keep the item beyond your original rental period despite delayed delivery, you will not be eligible for a refund and late fees may apply.
What are the late return fees?
Late fees are equal to the original daily rental rate and continue until the item is returned or the total fees reach the item’s full retail value.
What happens if I never return the item?
If an item is never returned, 2nd LANE reserves the right to charge the full retail value and pursue legal action if necessary.
What happens if I return an item damaged?
You may be charged for repair or replacement depending on the severity of the damage and the item’s retail value.
What if I lose an item or it is stolen?
Lost or stolen items may incur charges up to the item’s full retail value (RRP).
How do you calculate repair or replacement costs?
Repair costs are based on professional assessment, while replacement costs are based on the item’s full retail value or current market value.
What happens if I order and the item doesn’t fit?
Please contact us within 12 hours of delivery. Depending on availability and condition, we may offer an exchange, credit, or partial refund.
Do you offer try-on sessions?
Yes. Sydney-based clients can request a try-on appointment before renting.
Can someone else wear the rental I booked?
No. Rentals remain under your responsibility even if another person wears the item.
Can I rent multiple outfits for the same trip?
Absolutely. We encourage styling multiple looks and may offer discounts for bundles or long-term rentals.
Do you offer gift cards or rental credits?
Yes. We offer digital gift cards and rental credits across all collections.
What do I do if my delivery is delayed or missing?
Contact us immediately so we can assist with tracking, alternatives, or refund support if applicable.
Can I change my delivery or return dates after booking?
Date changes depend on availability and may incur additional charges.
What is your cancellation policy?
Cancel 7+ days before hire: Full refund minus $80 processing fee.

Cancel 3–7 days before hire: 50% refund.

Cancel within 48 hours: No refund.
What happens if 2nd LANE cancels my booking?
We will offer alternatives, replacements, or a full refund if we cannot fulfil your booking.
What information must I provide when renting?
You must provide accurate billing, contact, and payment details at checkout.
What laws govern 2nd LANE services?
All use of our services is governed by Australian law and our Terms & Conditions.
How can I contact 2nd LANE?
📩 contact@2ndlaneaus.com.au
📱 Instagram: @2ndlaneskiwear