Privacy Policy

Effective Date: January 2025
ABN: 78 76 3103271
Website: www.2ndlaneaus.com.au

This Privacy Policy outlines how 2nd LANE AUS ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website, platform, or services, you agree to the terms of this Privacy Policy and consent to the handling of your personal information as described below.

1. What We Collect

We may collect the following types of personal information:

  • Full name, date of birth, and contact details (email, phone number, address)
  • Identity verification documents (e.g. driver’s license, passport)
  • Payment and transaction data
  • Rental history and service interaction records
  • Photos, communications, and feedback shared with us
  • Device and browser details, including IP address and cookies

2. How We Collect It

Information may be collected when you:

  • Create an account or update your customer profile
  • Make a booking, process a payment, or submit ID verification
  • Contact us via email, phone, or social media
  • Interact with our website or respond to surveys and promotions

3. How We Use Your Information

We use your data to:

  • Provide and manage rental services
  • Verify identity and prevent fraudulent activity
  • Process payments and manage bookings
  • Offer customer support and communicate updates
  • Improve our services, site functionality, and user experience
  • Meet our legal and regulatory obligations

4. Disclosure of Personal Information

We may share your data with:

  • Third-party providers (e.g. couriers, payment platforms, identity verification systems)
  • Law enforcement or government authorities when required by law
  • Debt collection agencies in the event of overdue or missing items
  • Other third parties with your consent, or as legally permitted

5. Data Storage & Security

We store your information securely using encrypted systems, secure servers, and controlled access protocols. We take reasonable steps to prevent misuse, loss, or unauthorized access.

6. Access & Corrections

You have the right to access or update your personal information at any time. To request a copy or correction of your data, please contact us using the details at the end of this policy.

7. Cookies & Analytics

We use cookies and similar technologies to:

  • Enhance your experience on our website
  • Track and analyze site usage
  • Deliver tailored content and offers
    You can control or disable cookies in your browser settings.

8. Overseas Disclosure

We generally do not disclose personal data to recipients outside of Australia. If overseas disclosure is necessary, we will take reasonable steps to ensure compliance with Australian privacy standards.

9. Privacy Complaints

If you are concerned about how your personal information has been handled, please contact us. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Intellectual Property Notice

All content on our site and services — including software, designs, data, graphics, photos, and brand assets — is the intellectual property of 2nd LANE or its licensors. You may not reproduce, modify, or distribute this content without our prior written permission.

We grant you a limited, non-transferable, non-commercial license to use our site and content strictly for personal purposes, subject to compliance with our Terms.

Arbitration & Legal Rights

We strive to resolve disputes amicably. If unresolved, disputes may be referred to mediation or arbitration under Australian law.

By using our services, you agree:

  • Any dispute will be resolved through individual binding arbitration, not class actions.
  • You waive your right to a trial by jury.

In cases of non-payment or lost/stolen items:

  • 2nd LANE may engage debt collection services. You agree to cover all reasonable recovery fees.
  • For fraudulent conduct, we reserve the right to pursue legal action, including reporting to law enforcement.

Australian Consumer Law Compliance

All fees, including late returns or replacement charges, are aligned with Australian Consumer Law (ACL).

  • Late fees are calculated to reflect genuine loss from delays.
  • If charged the full retail value for a non-returned item, the item becomes your property and no further fees apply.
    If you believe a charge is unfair or incorrect, please contact us to resolve the issue promptly.

Changes to This Policy

This Privacy Policy may be updated periodically. The most recent version will always be available on our website. Continued use of our services confirms your acceptance of any changes.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

📧 Email: [email protected]
📍 Address: Vaucluse, NSW, Australia